Delivery & Returns
Delivery
We offer the following delivery times and shipping costs:
Standard Delivery
Netherlands
UPS Standard: Free shipping / 1-2 working days.
EU 1 (BE/DE/LU/AT/DK/FR/DE/MC)
UPS Standard: Free shipping / 1-5 working days.
EU 2 (IE/AD/IT/SP/GI)
UPS Standard: Free shipping / 2-6 working days.
EU 3 (HR/BG/CZ/EE/EL/HU/LT/LV/PL/PT/RO/SI/SK/SE)
UPS Standard: Free shipping / 2-7 working days.
EU 4 (AL/BY/BA/CY/MT/IS/LI/MD/MK/ME/RS)
UPS Standard: Free shipping / 2-7 working days.
Express Delivery
Netherlands
UPS Express: €25.00 / 1-2 working days.
EU 1 (BE/DE/LU/AT/DK/FR/DE/MC)
UPS Express: €25.00 / 1-3 working days.
EU 2 (IE/AD/IT/SP/UK/GI)
UPS Express: €25.00 / 1-3 working days.
EU 3 (HR/BG/CZ/EE/FI/EL/HU/LT/LV/PL/PT/RO/SI/SK/SE)
UPS Express: €25.00 / 1-3 working days.
EU 4 (AL/BY/BA/CY/MT/NO/CH/IS/LI/MD/MK/ME/RS/TR/UA)
UPS Express: €25.00 / 1-3 working days.
ASIA (CH/HK/JP/SG)
UPS Express: €25.00 / 1-3 working days.
ASIA ZONE B
UPS Express: €25.00 / 1-3 working days.
UNITED STATED
UPS Express: €25.00 / 1-3 working days.
CANADA
UPS Express: €25.00 / 1-3 working days.
AUSTRALIA / NEW ZEALAND
UPS Express: €25.00 / 1-3 working days.
MID AND SOUTH AMERIKA
UPS Express: €25.00 / 1-3 working days.
UNITED ARAB EMIRATES
UPS Express: €25.00 / 1-3 working days.
THE REST OF THE WORLD
UPS Express: €25.00 / 1-3 working days
*Unfortunately we can not ship to Russia at this time.
All orders are shipped on regular weekdays, Monday till Friday. All domestic & international orders are shipped with UPS. As soon as your order is shipped, you will receive a Track & Trace code so that you can trace your order.
Due to holidays delivery times may vary.
Returns
Our return policy entitles you to return the product for any reason within 14 working days counting from the day you received the shoes. You can open the package and check the contents. However, the shoes can only be returned when they are completely unused, tagged and sent in the original packaging, double boxed.
Returns for outside EU: Please reach out to happytohelp@yumeyume.eu - We will be able to assist creating a return label for you. Please note: The costs for the return will be deducted from the refund.
Returns within EU: Please send the tracking number of your return shipment to happytohelp@yumeyume.eu so that we can keep an eye on your return and make sure your order will be refunded as soon as possible.
Return costs are for the customer, unless otherwise indicated by YUME YUME customer service.
How can I return my order?
You have 14 days to return your order after receiving it. Orders must be returned unused and in the original packaging, double boxed. We advice you to always ship with a tracking code. YUME YUME is not responsible for packages getting lost during the process of your return.
What is our return policy?
Our return policy allows you to return products unused within 14 days of receiving them. You can open the package and check the contents. Returns will only be accepted when the shoes are unused, tagged and in the original packaging.
What are the costs to return an item?
The costs of the return depend on the shipping company and country that you ship it from. Please check with your local post office for the price. Please note that return shipments are at the customer's own expense.
When do I get my refund?
We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account or credit card that was used for the order.
Did you receive my return?
Once we have received your return, we will process the return as soon as possible. It takes a maximum of two working days to start processing your return. Once it is processed in our warehouse, we will start the refund or store credit process. We will send you an email once this is finished.